Happy Valley Healing – Policies

1. Cancellation & Rescheduling Policy

To honor the time and energy of our practitioners and clients, Happy Valley Healing maintains a clear and compassionate cancellation policy:

• 24-hour notice is required to cancel or reschedule an appointment.

• Cancellations made with less than 24 hours’ notice may be charged 50% of the session fee.

• No-shows or missed appointments are charged 100% of the session fee.

• Exceptions for emergencies are evaluated on a case-by-case basis.

This policy ensures availability for clients in need of acupuncture, bodywork, cupping, guasha, floral acupuncture, and consultation services.

2. Refund Policy

• Payments for healing sessions are non-refundable, except in cases of practitioner cancellation.

• Prepaid sessions or packages may be transferred to another person but cannot be refunded.

• If Happy Valley Healing must cancel an appointment, clients may choose a refund or rescheduling.

3. Privacy Policy

Happy Valley Healing is committed to protecting your privacy and safeguarding your personal information.

Information We Collect

We may collect:

• Contact details (name, email, phone number)

• Intake form responses

• Appointment history

• Payment information (processed securely by third-party payment processors—we do not store full payment data)

• Website usage data for analytics and site optimization

How Your Information Is Used

Your information is used to:

• Schedule and manage appointments

• Provide customized healing plans

• Maintain accurate health and intake records

• Improve website performance

• Communicate updates, confirmations, and wellness information

Data Sharing

We never sell or share your information with third parties except:

• With service providers who help operate our website or scheduling system

• When legally required for safety or compliance

Data Security & Storage

We take reasonable technical and administrative measures to safeguard personal data, including encrypted communication, secure scheduling platforms, and limited access to client records.

Client Rights

You may request:

• A copy of your stored information

• Correction of inaccurate details

• Deletion of non-required personal data

• To opt out of email marketing

Requests can be sent to: [your email address]

4. Data Handling & Cookies

This website uses cookies and analytics tools to create a better user experience.

What Cookies Do

• Improve site navigation

• Remember preferences

• Track site performance

• Help us understand how clients use our services

• Support SEO improvements

Visitors may disable cookies in their browser settings; however, some features may not function optimally.

5. Terms of Service

By using this website or booking a session at Happy Valley Healing, you agree to the following terms:

• Sessions are intended for wellness support, not medical diagnosis or emergency care.

• Clients are responsible for providing accurate health information.

• We reserve the right to decline services if a treatment is not appropriate or violates practitioner safety or ethics.

• Prices and services may change at any time, and current offerings are listed on this site.

• Any misuse of the website, abusive behavior, or inappropriate conduct will result in termination of service access.

6. Health & Safety Policy

Happy Valley Healing follows strict hygiene and safety standards to protect all clients.

• All acupuncture needles are single-use and sterile.

• Cupping, guasha tools, linens, and skincare materials are properly sanitized.

• Clients experiencing contagious illness (fever, active infection, COVID symptoms, etc.) should reschedule without penalty.

• Practitioners follow professional ethical guidelines and maintain current certifications.

7. Informed Consent

Before receiving any healing modality—acupuncture, floral acupuncture, bodywork, cupping, guasha, or combination therapies—you will be asked to acknowledge:

• You understand the nature and purpose of the techniques used.

• You are aware of potential mild side effects (such as temporary soreness).

• You may stop or adjust treatment at any time.

• You will communicate discomfort, pregnancy, or medical changes to your practitioner.

Your comfort, boundaries, and agency are always prioritized.

8. Scope of Practice & Expectations

Happy Valley Healing provides services rooted in holistic and traditional healing systems, including:

• Traditional Chinese Medicine principles

• Five Branches bodywork methodologies

• Restorative floral acupuncture

• Manual therapies for circulation, muscle tension, and overall balance

Not a Replacement for Medical Care

These services support natural healing and well-being but do not:

• Diagnose medical conditions

• Replace medical or psychological treatment

• Serve as emergency care

Clients should consult licensed medical providers for urgent or clinical issues.

9. Booking & Payment Policies

• Appointments must be booked through our online system or by contacting us directly.

• Payment is due at the time of service unless prepaid.

• Gift certificates may be applied to any eligible service and do not expire.

• Late arrivals may receive a shortened session to avoid impacting the next client.

10. Communication Policy

We strive to respond to messages within 24–48 hours on business days.
For faster assistance, please contact:

Email: aimee@happyvalleyhealing.com
Contact Form: Fill out the form below to reach a representative.
We look forward to supporting your healing journey.